Mastering the Surge: How to Handle demand in customer service Without Losing Your Cool
Alright? I’m James Whitmore, Offshore CX Specialist at Customer Experience Online. If you’ve ever tried to catch a Tube at Oxford Circus during rush hour, you’ll have a fair idea of what managing demand in customer service feels like for…
The Future of customer support in UK: A Specialist’s Guide to Human-Centric CX
Hello there. I’m James Whitmore, the Offshore CX Specialist at Customer Experience Online. Over the years, I’ve had the pleasure of watching the British service industry transform. We’ve moved from the era of “computer says no” to a sophisticated digital…