Bank Customer Onboarding: Reducing Digital Friction
Digital banks invest heavily in acquisition, only to lose a meaningful share of new customers during onboarding, often over problems that have nothing to do with the product itself. A document upload that fails silently, an identity verification step that…
Compliance-Driven Outsourcing for Banks
The UK regulatory environment has never made outsourcing for banks more demanding. The FCA’s PS21/3 framework, the PRA’s SS2/21 supervisory statement, and the Critical Third Parties regime, effective in January 2025, have all raised the governance bar. Most banks already…